Frequently asked questions

How do I get access to the virtual event site?


Please Sign Up. After submitting, you may Log In with the email and password you used when you signed up.




Can't find the email we sent?


Check to ensure that the email you used on the platform is accurate. If so, please check your Spam or Junk folder.




How do I access the Livestreams?


The general session buttons are located in the virtual lobby kiosks. Click on the button according to the scheduled time and date. The optional product theatres are located in the product theatre page. Click on the company logo to be directed to the livestream page according to their scheduled broadcast.




How do I activate Networking peer to peer and group chat?


You will need to make your profile public in the My Account tab. Then click on the Networking tab to find other site members whose profiles are public. Note: You will need to REFRESH the Networking page to see new site members.




How do I submit a question during the conference?


General Session - submit a question in the Question Box at the bottom of the Livestream video player and the assigned moderator will conduct a Q&A session with the presenter(s) based on the time allowed.




What are the supported Internet Browsers?


Our virtual event site is compatible with all major Internet Browsers such as Microsoft Edge, Firefox, Chrome and Safari. There are also broad support for all major mobile browsers such as IOS and Android. We suggest that you have the latest browser version on your computer or device.




What are the supported Network and Internet Speed?


A network that has no outbound and download restrictions are recommended. You may need to give the site(s) permission from your firewall and network settings. If you're participating from a network that has restrictions such as Corporate or Government networks, you may need assistance from your IT or Network department. A minimum of 10mbps upload/download speeds are recommended. Note: Your upload/download speeds will significantly decrease if there are multiple computers and devices utilizing the same network.




How fast does my computer need to be?


Most medium level computers and devices that are less than 6 years old should work just fine. Keep in mind that graphics and videos require faster computers to process data. Company or Government issued computers may have limitations and may not work at all with the event platform due to it's security settings. Seek help from your IT department. We recommend that you use your personal computer or device.




Here are some tips for resolving the most common problems...


RELOAD YOUR WEBPAGE: If you feel like your stream is choking or buffering excessively, refreshing the page is your first line of defense. AUDIO QUALITY: Wearing earphones, headphones or using powered speakers will provide the best audio. A live event may have adequate audio levels in the broadcast, but most computers simply don't have adequate amplification built in them. VIRTUAL PLATFORM: The platform is deployed at 1920x1080 resolution, as a result, older computers, tablets & Ipads may not be fully supported due to it's low resolution screen. LIVE STREAM: If you're experiencing trouble watching the livestream, refresh your page. Check your internet connection. Try another computer or device on a different network.




How do I claim credit?


Log In each day on the conference platform. You will be emailed instructions for completing the post-test, program evaluation, claiming credit and printing your certificate within 7 days following the conference.




How to turn off email notifications from the networking feature?


Go to the My Account tab and click on Settings. Turn off any email notifications as desired.